服务支持Service & Support

从赛前培训、现场护航到赛后资料，保证系统用得起来、用得稳。From pre-race training to on-site backup and post-race docs — so the system is ready when you are.

技术支持Tech Support

设备、后台、报名与证书链路问题，均可联系支持团队。赛期优先响应。Gear, admin, registration, and certificate issues — race week gets priority.

赛期优先响应Race-week priority

比赛日进值守通道，电话/微信直达支持工程师。On race day, phone and WeChat reach the support engineer directly.

远程诊断Remote diagnosis

后台日志、设备状态远程排查，常见问题快速定位。Logs and device status checked remotely for fast triage.

备件与替换Spares & swaps

关键设备有备件策略，现场故障可快速更换。Critical gear is spare-backed; swap quickly on site.

让主办方、志愿者与裁判在开赛前就会用。可现场培训，也可远程演示。Get organizers, volunteers, and referees ready before the gun. On-site or remote.

后台操作培训Admin walkthrough

报名配置、点位设置、成绩发布、证书模板。Entries, checkpoints, results publishing, cert templates.

现场设备实操Hands-on gear

计时毯/主机、手持读写、打卡点位，一遍练熟。Mat and box, handhelds, checkpoints — practice once, done.

应急预案演练Incident drills

断网、设备异常、SOS 上报的标准处置流程。Offline, device faults, SOS escalation — standard playbook.

典型节奏：赛前 1～2 天集中培训 2～3 小时，含实操与问答。 Typical: 2–3 hours the day before the race, including practice and Q&A.

合同交付后提供完整资料包；公开版本可先了解产品能力。Full pack after contract; public materials are available before that.

产品规格书：T1 / G1 / C1 / R1 / E1 等参数与部署说明Spec sheets for T1 / G1 / C1 / R1 / E1
操作手册：后台管理、现场设备、打卡小程序指引Manuals: admin console, field gear, checkpoint mini-program
证书模板：完赛 / 名次 / 纪念证书可定制字段说明Certificate templates and custom fields
交付清单模板：赛前检查表、设备清单、人员分工表Checklists: pre-race, gear list, crew roles
常见问题 FAQ：计时精度、备份方案、数据导出FAQ: accuracy, backup plans, data export

标准交付含现场支持；若需要额外驻场工程师、多日值守或跨城支持，可在报价时说明。On-site support is standard. Extra engineers or multi-day standby can be scoped in the quote.

培训、支持、资料一体打包，开赛不慌。Training, support, and docs — ready before the gun.